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Poynt Technical Support

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Latest activity by Poynt Technical Support
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    Poynt Technical Support created a post,

    Reset passcode on device

    If I forget my passcode, I can't transact.  Give me a way to instantly reset my device passcode via email so I can get back to work quickly. 

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    Poynt Technical Support commented,

    Can this be done by turning signature and tip off in store settings? 

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    Poynt Technical Support created an article,

    Developer and Integration Information

    A Platform for developers & Integrators Poynt was built to be the most open and easiest to integrate payment device ever.  Built on widely used standards like Android, Java, Rest and HTML - the...

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    Poynt Technical Support created an article,

    Merchant Updates - February 2017

    New Updates for Poynt merchants – February 2017 A. Transaction (aka “Clerk/Server”) Reports from the terminal Now available to be generated directly from the device.  Merchants can now generate and...

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    Poynt Technical Support created an article,

    Lodging - How to videos

    View videos on each of the following primary screen-by-screen flows within the Lodging app: 1. How to process a Check In2. How to process a Quick Stay3. How to process a Check Out4. How to process ...

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    Poynt Technical Support created an article,

    Elavon Lodging App Merchant Guide

    This document will help you learn about the functionality and features within the Poynt Lodging solution for Elavon Lodging merchants.   In addition, you can also reference How-To videos for Lodgin...

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    Poynt Technical Support created an article,

    Merchant Updates - October 2016

    New Updates for Poynt merchants – October 2016 A) Poynt Terminal User (“Clerk/Server”) Transaction Reports:  Poynt Transaction Reports now support the ability to generate transaction reports by spe...

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    Poynt Technical Support created an article,

    Merchant Updates - September 2016

    New Updates for Poynt merchants – September 2016 A) SMS Text Receipts:  Customers may now choose to receive Receipts via SMS / Text.  When the customer has completed the payment transaction flow, t...

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    Poynt Technical Support created an article,

    Merchant Updates - August 2016

    New Updates for Poynt merchants – August 2016 A) Poynt HQ Android App: Merchants can now download the Android version of Poynt HQ app.  Merchants can stay connected to their Poynt account and termi...

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    Poynt Technical Support created an article,

    Can a merchant use a cellular hotspot to connect to the device to wifi?

      This is not recommended as there will be latency issues. We strongly recommend that you connect the Poynt device to a strong, dedicated, password-protected network (WPA or WPA2) or connect via et...