Non-Reference Refunds allow merchants to process a refund on their device that do not currently exist on the terminal. Now, merchants have the option to manually enter the card information.
Step 1: Select Non-Reference refund from the top left drop down.
Step 2: Select Manual Entry from the “More Options” menu in the top right of the payment screen.
Step 3: Customer will enter their card information on the customer-facing screen to receive their refund.
A non-reference refund receipt will print if the customer selects Paper Receipt following a non-reference refund.